Returns & Exchange Policy
If for any reason you are not 100% satisfied with a purchase made from Horizon Sports, you can return/exchange it with us. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.
Please follow the following steps to process a return/exchange:
- 1. Contact us to obtain a return authorization number (RA): please phone us (604) 744-0172 or email as us email@example.com to obtain your RA number. Be sure to let the sales representative know that you want to return/exchange an item and are requesting an RA number.
2. Ship the items back to us: please re-package your items carefully, tape the box closed, and clearly mark the outside of the box with the following --> “GOODS PURCHASED IN CANADA THAT ARE BEING RETURNED.”
Our return shipping address is:
32900 S Fraser Way #335,
Abbotsford, BC V2S 5A1,
Shipping cost will be deducted for all the returns. Additionally, customer is responsible for the return shipping.
TO OUR LOCAL CUSTOMERS
Our return/exchange policy also applies to you, but with a few less steps! If you are not 100% satisfied with a purchase made from one of our retail stores, you are eligible to return it within 10 days (item must be in brand-new condition). Please follow the following steps to process a return/exchange:
- 1. Gather the required materials before visiting us in-store: in addition to the item you are returning/exchanging, please also bring its original packaging, any tags or barcodes, as well as your original receipt and method of payment used.
- 2. Process the return/exchange with us: an available Horizon’s team member will happily assist you with your return/exchange.
Again, if you have any questions or concerns, please don’t hesitate to Contact Us!