Frequently Asked Questions
Do you have questions about your order or in general? Want to know more about our policies including information on order fulfilment, shipping, terms and conditions? You've come to the right place.
We are located inside Sevenoaks Shopping Centre in Abbotsford, BC. Our address 32900 S Fraser Way #335, Abbotsford, BC V2S 5A1.
We are open 7 days a week, every day of the year (except December 25th). But our daily operating hours change seasonally. For the most up to date hours check Google or live chat with us on our website.
1. It can take 7-10 business days for your return to reach our warehouse. Once your return is received, it can take an additional 10 business days for us to process your return.
2. Please Note: it can take 2-10 business days for the refunded amount to reflect on your account statement. Refunds will be processed to the credit card of the initial purchase.
1. Size charts are featured on every product detail page just below the product description.
2. Please note: If the item is no longer available in a certain size, that size will be grayed out.
1. Our website is updated daily and new inventory is added frequently. If you do not see your item or size available, then we unfortunately do not have this item in stock.
2. All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out.
3. Unfortunately, we do not have time frames for when or if an item will become available and we cannot place out of stock items on back-order. Because our website is updated daily, we ask that you please continue to review our online catalog for the most up-to-date product information.
1. Our items will always reflect the most up-to-date information and are subject to change in pricing and availability.
2. Our website is updated daily, so items that are being held in your cart may change in price from what was originally displayed when you added the item to your cart.
3. Adding items to your cart does not reserve the price or quantity from what was originally added.
4. As we update our website with inventory changes, your cart will also reflect this change.
1. Customized Merchandise
2. Final Sale Merchandise
3. Items that appear worn, altered, or without attached tags and/or any accompanying materials that were originally included when the item was received.
4. More on Returns and Exchange
1. Special event items are available only after special events, such as a playoff game, championship or big rivalry.
2. To determine how a special event item ships, check the message appearing in green on the product's detail page.
We accepts credit cards from the following services: Visa, MasterCard, American Express, Discover.
Our Return Process is simple and hassle free. You can return your merchandise to our store up to 10 days.
More on Returns and Exchange
We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please Contact Us and we will do what we can to make it right.
1. Each item that you purchase requires a processing time before your order can ship from our facility.
2. The processing time is different for each item.
3. Each item's expected delivery date is around 2-12 business days from the date of ordering.
4. Transit time does not begin until your order ships from our facility and is calculated by business days.
5. Business days do not include weekends or holidays.
6. More on Order Status
All in-stock items ship within 1-3 business days via Canada Post. We offer FREE standard shipping on all orders over $99 in Canada. Orders under $99 are charged flat fee of $12.99.
To create an account:
Visit our "Register" page.
1. "Sign in" to your account.
2. Once you are logged in, you can select from several options:
1. Click "View Addresses" to change and manage shipping/billing addresses
*If you are having issues logging into your account, you can either click "Forgot Password" on the Account Login page or contact us and we will be more than happy to reset your password for you.